FAQ

You Were Wondering?

 

We're always happy to hear from you, but we know that sometimes you just want an answer. Here is a collection of answers to the most often-asked questions. If you can't find what you're looking for, please use our Contact Form to let us know.

 

Ordering From Us

 

 

Your web browser probably has "cookies" disabled. What's a cookie you ask? It's a delicious treat, but it's also a small file stored on your computer that keeps track of what you're doing on our web site. This file allows us to "remember" what's in your shopping bag. Some people are worried that cookies can be used for profiling or even planting viruses. We do not subscribe to either of these practices.

 

 

 

We unconditionally guarantee all products we manufacture and sell at our online store to be free from defects of workmanship. We will gladly replace or refund you for any defective items you wish to return.

 

If you're unsatisfied with the fit, quality, color, or design of an item you may return it and choose an item in another size or color. We will gladly replace any item that you're not completely happy with.

 

Please note the following limitations:

  • • Item must be returned within 30 days from date of purchase.
  • • Replacement shipping for defected goods is always free. Shipping charges are not refundable.
  • • Items that have been laundered or altered in any way cannot be accepted for exchange or return.

 

For information on how we process returns, please refer to our complete Return Information.

 

 

 

We accept payment by credit card only. No Cash on Delivery (COD) or alternate payment methods are available. If you don't have a credit card, remember that any Debit Card or ATM card with the Visa or MasterCard logo is also valid.

 

 

 

Any Custom Duty or taxes as applicable in your Country / State has to be paid by you.

 

 

 

The major carriers (UPS, FedEx, DHL, etc...) are not permitted to ship to P.O. boxes due to federal regulations. We use major carriers to provide you with the highest level of service and assurance possible.

 

 

 


1. Upon placing your order you will receive an e-mail confirmation.

2. One of our customer service representatives reviews your order to make sure your information is correct and that all the items you've requested are available for immediate shipment.

3. We pre-authorize your credit card for the cost of your order, however we only charge you for the actual items shipped.

4. Our shipping department packs your items and ships them.

5. Your credit card is charged only when your order ships. You are charged only for the items that have been shipped. If an item is backordered you will be charged only when the backordered item is ready to ship.

NOTE: If your order arrives in multiple shipments, you pay only one shipping charge on the initial order.

 

 

 

You can track your order anytime by visiting the Order Status page. You will need the order number from your Order Confirmation e-mail.

 

 

 

We do everything possible to ensure that our thousands of designs and colors are in-stock and ready-to-ship. However, sometimes demand outpaces supply and we fall short. In these rare circumstances we will notify you by e-mail that an item in your order is backordered. The backordered item will ship as soon as it becomes available. Since we are also the factory, we make sure that backordered items are promptly replenished. Typically, the delay will be no more than 2-3 weeks.

 

Note: Your credit card will not be charged until your order is ready to ship. If any item in your order is backordered, you will only be charged for the items that ship.

 

 

 

If you can't find an answer to your question here, then please use our Contact Form. Our customer service representatives will get you a swift reply with helpful answers.

 

 

Gift Certificates and Promo Codes

 

 

Yes, we do sell gift certificates

 

Use this certificate like cash for purchases of all items at the Online Store. Gift certificates are sent by e-mail within 3-4 days. Gift certificates are only redeemable at the Online Store; they cannot be used at retail locations.

 

 

 

You, or your lucky recipient, will receive the Online Gift Certificate code by e-mail 3-4 days after the ordering. The code arrives activated and ready to be redeemed at our online store: http://www.vaishalifashions.com.

Redeem your Online Gift Certificate during the payment step of the checkout process. Enter your code into the "Gift Certificates" box, then click the "Apply" button.

The value of your Online Gift Certificate will be subtracted from your total. If there is a balance due you can pay using your credit card. If you have money leftover it will be retained on your Online Gift Certificate and you can use it for future purchase.

 

 

 

To redeem multiple Online Gift Certificates, start by entering the code for the first Gift Certificate, then click the "apply" button and add the next Gift Certificate. Continue until you've used all your Gift Certificates.

 

 

 

From time-to-time we send special promotional offers to our newsletter subscribers. Offers may include a "promo code". Activate your promo code during the payment step of the checkout process. Enter your code into the "Promo Code" box, then click the "Apply" button. The discount or special offer will be applied to your order.

If your promo code fails to activate it may because it has expired, or perhaps the items in your shopping bag are not eligible.

 

 

 

No, you can only use one promo code per order.

 

 

 

Occasionally, we offer promotional discounts. Our promotions are time, place, and sometimes product-specific. We do not offer retroactive discounts towards an order you've already placed.

 

 

 

It's easy to find out how much is on your Gift Card. Visit the Gift card page card and enter the card number.

 

 

 

If you can't find an answer to your question here, then please use our Contact Form. Our customer service representatives will get you a swift reply with helpful answers.

 

Does this answer your question? If not, please Contact Us.

 

 

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